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GlassQuick
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The short version: your product is made-to-measure, so orders become non-cancellable once production begins. Refunds are given only if the item is delivered damaged or broken.
Refund policy at a glance
We accept a refund only if the product is delivered damaged or broken. Report within 48 hours of delivery with photos. Every other issue is covered by our warranty.
Section 1
Every GlassQuick product is cut, edged, tempered (where applicable) and finished to the exact specifications you provide — width, height, thickness, colour and hardware. Because the finished piece is not resaleable to any other customer, orders become non-cancellable once you approve final measurements and production begins.
Section 2
We accept a refund only if the product is delivered damaged or broken. This is our sole refund exception. To claim, report the issue to us within 48 hours of delivery with clear photos of the damage and the packaging. Once verified we refund the amount you paid for the affected item, or send a replacement — your choice.
Section 3
Anything else that goes wrong through no fault of yours — silvering defects, hinge failure, alignment issues after installation — is handled under our warranty rather than a refund. See our warranty page for the full scope and claim process.
Section 4
Free to cancel before your site visit is scheduled. Once a site visit is booked, a site-visit charge is deducted from what you paid. Once you approve final measurements and production begins, the order cannot be cancelled. See our cancellation policy for the full timeline.
Section 5
Prices shown on the website are inclusive of GST and — unless specified otherwise on the product page — of delivery, packaging and installation. Payment is collected online via the gateway shown at checkout, or against a payment link we share for quoted orders. Advance and balance payments follow the schedule agreed on your order.
Section 6
Delivery timelines are estimated from the date measurements are approved. On-site installation requires clear access, stable walls / structure, and power at the installation point. Additional work required due to site conditions (drilling into unusual materials, patching, height access) may be quoted separately and requires your approval before we proceed.
Section 7
Use only mild soap and a soft cloth for cleaning — abrasive chemicals will damage coatings and void the warranty. Do not remove or re-fit the product yourself; any uninstall / re-install must be done by our team, or the warranty is void.
Section 8
Questions or a damage claim to raise? WhatsApp us, or email hello@glassquick.in. We respond within one working day.
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